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A Project of DD Agency

Data Privacy Policy

Last Updated: July 14th, 2023

 

AGENT: DD Sync (a product of Direct Development, Inc.)

SERVICES: Software-as-a-service; data integration services

DD Sync (“HS” or, “the Company”) is a data integration software-as-a-service that automatically triggers the syncing of data between HubSpot and Slate on behalf of customers. DD Sync does not host any proprietary data on company owned and operated servers, and manages all client data through the use of third-party software tools (HubSpot, Slate) that are purchased and owned by its clients. As such, this document outlines the Company’s policy on data privacy as it correlates to its work of managing, operating, and executing data integration services as an agent hired by its clients.

Security, Privacy, and Access

  1. DD Sync operates by triggering the syncing of contact data across the client-owned HubSpot and Slate portals, and at no point does any proprietary contact information become stored on company owned servers. The only data stored within the DD Sync platform is field data from each platform indicating field matching configuration for syncing purposes. 
  2. During the onboarding and implementation process, access to client owned HubSpot and/or Slate portals may be provided to The Company who will not disclose any login information and/or account passwords to any third-party not authorized to use or access the client’s data. The Company will exercise reasonable care to prevent any unauthorized person or entity from gaining access to data provided by the client. HS will promptly notify the client of any unauthorized access to, or use of, lists or passwords and use reasonable efforts to take remedial measures to address any such unauthorized access.
  3. DD may monitor the client’s software account including use of software tools, customer activity data, and user/operator activity, to the extent to which HS is given access to the client’s software instance. DD may analyze the data, compile statistical and performance information related to the provision and operation of the services, but will not make publicly available any information that is considered the personal data and/or identify the confidential information of the client or its prospective customer data.
  4. DD Sync uses certain trusted third parties (like Auth0, Amazon Web Services, & HubSpot) to help provide, improve, protect, and promote our services. These third parties will access your information to perform tasks on our behalf in compliance with this Privacy Policy, and we’ll remain responsible for their handling of your information per our instructions.

Ownership of Data

  1. The client remains the owner of all information gathered and tracked on existing contacts through its software platforms.
  2. DD shall not share or use any information collected on the client’s website pages with any outside company, organization, entity, or its own purposes.

Cookies Policy

  1. DD Sync uses a third-party chatbot powered by HubSpot 

Account Notifications & Communication

  1. Account Alerts & Notifications: We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features and other news about DD Sync. You can opt out of these at any time.

We may update this Privacy Policy from time to time by posting an updated Privacy Policy on the DD Sync website. Your continued use of Services constitutes your agreement to the updated Privacy Policy on a prospective basis. 

Questions, comments and requests regarding this notice or the information that we collect from you are welcomed and should be addressed to support@DD Sync.io.